the pen is mightier

Wednesday, February 08, 2006

Garden of Eatin'

Check this out. We recently purchased a bag of organic tortilla chips - Garden of Eatin' Red Hot Blues (perhaps you've heard or partaken of them) - that happened to be over-cooked. So I emailed the good folks at Garden of Eatin' to inform them of the situation, truly not expecting a response. But to my surprise, I received this today:

Mr. Anderson,

Thank you for taking the time to contact us regarding our Party Style Red Hot Blues Tortilla Chips. We strive to maintain the highest quality products and appreciate your patronage.

We would like to send you replacement coupons for the trouble you have taken to contact us. If you write back with your address, we will be happy to compensate you.

Thank you for your continued support of The Hain Celestial Group. If we can be of further assistance, please feel free to contact us.

Michael
Consumer Response Representative

Wonders never cease. I guess I'll be crunching on some delicious tortilla chips FREE of charge in the very near future.

posted by Philip at 8:21 PM

3 Comments:

  • I've had a similar experience with those guys. A bag of rancid chips (travelled in a hot vehicle maybe?). They were top-notch in sending coupons and apologizing. All they wanted in return was the code on the bag.

    Their food is pretty good :)

    By Blogger KC, at 11:35 PM  

  • Philip, your post gave me a great idea. I decided to write a similar letter to the Jaguar company. I received back this letter:

    Dear Idiot,
    What the hell you think we're running here, a potato chip factory?
    Liam Vargut
    Jaguar Executive

    By Blogger Bil, at 1:26 PM  

  • I wonder if the people at Goody will be as accomodating. You've inspired me to try.

    Katie

    By Anonymous Anonymous, at 9:27 AM  

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