Check this out. We recently purchased a bag of organic tortilla chips - Garden of Eatin' Red Hot Blues (perhaps you've heard or partaken of them) - that happened to be over-cooked. So I emailed the good folks at Garden of Eatin' to inform them of the situation, truly not expecting a response. But to my surprise, I received this today:
Mr. Anderson,
Thank you for taking the time to contact us regarding our Party Style Red Hot Blues Tortilla Chips. We strive to maintain the highest quality products and appreciate your patronage.
We would like to send you replacement coupons for the trouble you have taken to contact us. If you write back with your address, we will be happy to compensate you.
Thank you for your continued support of The Hain Celestial Group. If we can be of further assistance, please feel free to contact us.
Michael
Consumer Response Representative
Wonders never cease. I guess I'll be crunching on some delicious tortilla chips FREE of charge in the very near future.